Gary's Blogapolooza

Things that are going on in the lives of Emily and me. Some things that grab my attention. Family and friends, etc. That's what this, my very own blog (which was created by accident) is about - hopefully - maybe.

Monday, December 05, 2005

Is there a CostCo nearby?


He has the right idea!

And Sinegal says he's also built a loyal work force. In fact, Costco has the lowest employee turnover rate in retailing. Its turnover is five times lower than its chief rival, Wal-Mart. And Costco pays higher than average wages — $17 an hour — 40 percent more than Sam's Club, the warehouse chain owned by Wal-Mart. And it offers better-than-average benefits, including health care coverage to more than 90 percent of its work force.

Costco doesn't have a P.R. department and it doesn't spend a dime on advertising. There's a real business advantage to treating employees well, Sinegal said. "Imagine that you have 120,000 loyal ambassadors out there who are constantly saying good things about Costco. It has to be a significant advantage for you," he explained.

Many Costco workers have been with the company since it was founded in 1983. Once hired, they rarely leave.

Susan MaConnaha, a Costco vice president and head baker, said working for Costco is a family affair. "My whole family works for Costco, my husband does, my daughter does, my new son-in-law does," she said.

And Sinegal rewards that loyalty. "We promote almost 100 percent from within our company. We have guys who started pushing shopping carts out on the parking lot for us who are now vice presidents of our company," he said.

In an era when many CEOs are seen as greedy and sometimes corrupt, Sinegal is proving that good guys can finish first — and without all the corporate frills. Sinegal even sends out his own faxes from his bare-bones office-without-walls at company headquarters near Seattle. But the most remarkable thing about Sinegal is his salary — $350,000 a year, a fraction of the millions most large corporate CEOs make.

"I figured that if I was making something like 12 times more than the typical person working on the floor, that that was a fair salary," he said.

Of course, as a co-founder of the company, Sinegal owns a lot of Costco's stock — more than $150 million worth. He's rich, but only on paper.

Nell Minow, editor and founder of the Corporate Library and an expert on corporate governance, said she was shocked to discover that Sinegal's employment contract is only a page long. "I would love to clone him," she said.

"Of the 2,000 companies in our database, he has the single shortest CEO employment contract. And the only one, which specifically says, he can be — believe it or not — 'terminated for cause.' If he doesn't do his job, he is out the door," Minow said.

Sinegal admits that "paying high wages [to his employees] is contrary to conventional wisdom."

And conventional wisdom in this case comes from Wall Street. Analysts seem to be the only critics of Costco and Sinegal. They think the company could make even more money if it paid its workers less — like Wal-Mart does.

Sinegal is unfazed by his critics. "Wall Street is in the business of making money between now and next Tuesday," he said. "We're in the business of building an organization, an institution that we hope will be here 50 years from now. And paying good wages and keeping your people working with you is very good business."

What Sinegal has proven is that a company doesn't have to be ruthless. Being humane and ethical can also make you money.

4 Comments:

At 10:04 AM, Blogger Suzette said...

Right on. I can't understand companies being concerned with profits in the millions when there are people who work for the same company who can't afford to take their kids to the doctor. Priorities are really screwy.

 
At 1:27 PM, Blogger Liddia said...

never been to one.

 
At 10:39 AM, Blogger spork360 said...

Costco is pretty good. You can join online and get good prices there too. All the people working there seem happy whenever we go. And heck, you can get a hotdog or piece of pizza (huge slice) along with a refillable drink for like $1.90.

 
At 8:23 PM, Blogger Bridget said...

Saw a program on him recently and was just talking to some of my patients about him. A truly honorable man. I think he puts the other corporate leaders in this country to shame.

 

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